Accessibility
AODA Statement of Commitment to Accessibility
RWAM Insurance Administrators Inc. provides a barrier-free environment for all stakeholders, including clients, employees, job applicants, suppliers, and visitors. We respect and uphold the Accessibility for Ontarians with Disabilities Act (AODA) and its standards and regulations.
Our Commitment:
- Accessible Environment: We ensure a safe, dignified, and welcoming environment for everyone. Our policies, procedures, and training incorporate accessibility legislation, reviewed annually or as needed.
- Equal Access: We strive to meet the needs of individuals with disabilities promptly and effectively.
- Shared Effort: We collaborate with necessary parties to make accessibility a reality for all.
For detailed information on our accessibility policies, plans, and training programs, please contact Corporate Human Resources.
Contact Information:
Corporate Human Resources
1-877-888-7926
Issued: August 2024
AODA Customer Service Policy Statement
Our Mission:
To enrich the lives of our clients by providing security through tailored financial protection.
Our Commitment:
RWAM is committed to providing accessible products and services that respect the dignity and independence of people with disabilities. We offer equal opportunities to access our services in a comparable way to all customers.
Key Areas of Service:
- Communication: We communicate with people with disabilities in ways that consider their needs. Staff are trained to interact effectively with customers with various disabilities.
- Telephone Services: We offer accessible telephone service, training staff to speak clearly and use plain language.
- Assistive Devices: Our staff are trained and familiar with assistive devices used by customers with disabilities.
- Service Animals and Support Persons: We welcome customers with service animals and support persons on our premises.
- Notice of Temporary Disruption: We notify customers of any planned or unexpected disruptions in our services, including reasons, duration, and alternatives available.
Training for Staff:
All employees dealing with the public receive training on AODA requirements, how to interact with people with disabilities, and RWAM’s relevant policies and procedures. Training is ongoing to ensure compliance.
Feedback Process:
We aim to exceed customer expectations while serving people with disabilities. Feedback on our services can be provided via our website at www.rwam.com. Customers will receive a response within 48 business hours.