Plan Administrator
Empowering You to Manage Benefits with Ease – Accessible Tools, Reliable Support.
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Plan Administrator
Empowering You to Manage Benefits with Ease – Accessible Tools, Reliable Support.
Administrateur du régime RWAM
Gérez l’administration quotidienne des avantages sociaux de vos employés et accédez aux rapports dont vous avez besoin pour gérer votre plan d’avantages sociaux en ligne. Les services d’administration de régime en ligne de RWAM, faciles à utiliser, fonctionnent en temps réel et vous permettent de gérer électroniquement votre compte au niveau individuel et collectif. Les services d’administrateur de régime RWAM sont disponibles pour les groupes de 10 personnes ou plus. Ce service ne permet pas d’accéder aux informations confidentielles relatives aux demandes de remboursement des employés et des membres.
Accélérer la déclaration des changements
Traiter les transactions individuelles des salariés :
Add new employees
Terminate an employee's coverage
Transfer employees between divisions
Update your employees' coverage, insurable earnings & hours worked
Remarque : les formulaires originaux, signés et imprimés de demande d’adhésion ou de changement de bénéficiaire doivent être envoyés par courrier à RWAM si les prestations de votre employé nécessitent une désignation de bénéficiaire. La signature de l’employé sur le formulaire d’inscription/de changement de bénéficiaire doit être à l’encre.Au niveau du groupe, vous pouvez gérer votre plan de prévoyance en accédant à plusieurs rapports :
Benefits Confirmation Report
Monthly Billing Report
Certificate Listing Report
Signature Pending Report
Vous avez un certain nombre de responsabilités liées aux procédures et aux tâches de gestion de votre régime d’assurance collective, y compris l’obligation de signaler à RWAM les changements susceptibles d’avoir une incidence sur la couverture des prestations.
Facturation électronique
Recevez vos factures mensuelles par voie électronique dans votre boîte aux lettres électronique. Grâce à la facturation électronique, vous n’êtes pas gêné par les délais d’acheminement du courrier postal et vous pouvez effectuer vos versements en temps voulu, ce qui vous permet de maintenir votre régime de garanties collectives en règle.
Il vous suffit de remplir le formulaire en ligne d’inscription à la facturation électronique ou de nous contacter pour vous inscrire à la facturation électronique.
Débit préautorisé (DPA)
Un service pratique de prélèvement automatique de votre prime mensuelle facturée est également disponible. Il vous suffit de nous renvoyer le formulaire de débit préautorisé pour vous inscrire.
Simplifiez l’administration de vos prestations.
Encouragez vos employés à gérer leurs propres informations de profil à l’aide du service aux membres RWAM Plam.
Avec les services aux membres du régime, les employés peuvent :
Update their mailing address, email address, and direct deposit banking information
Submit health and dental claims online
Download their Employee Benefit Booklet, print a replacement OneCard, and more
Pour en savoir plus sur les services aux membres du régime RWAM, consultez la page eServices aux membres du régime. Encouragez vos employés à s’inscrire sur le site web des services aux membres du régime RWAM pour accéder en ligne et en libre-service à leurs prestations RWAM.
News and Notices
Notre vidéo
Galerie
Tutoriels vidéo et ressources utiles pour l’administrateur du régime RWAM et les participants au régime RWAM afin de les aider à comprendre et à gérer votre régime de prestations en ligne.
Services aux membres du régime RWAM
Tutoriels vidéo et ressources utiles pour l’administrateur du régime RWAM et les participants au régime RWAM afin de les aider à comprendre et à gérer votre régime de prestations en ligne.
Vidéo de l’application mobile RWAM
Découvrez les avantages de l’application mobile RWAM.
FAQ :
Simplifier le processus pour les administrateurs de régime
Veuillez noter que ces questions fréquemment posées ne contiennent que des informations générales, qu’elles sont susceptibles d’être modifiées et qu’elles peuvent ne pas s’appliquer à votre situation particulière. Votre livret d’avantages sociaux décrit les garanties spécifiques associées à votre régime collectif, ainsi que les exigences et exclusions qui lui sont propres.
01 Why do I need to submit the original enrolment if it has already been faxed?
02 Coordination of Benefits - when more than one benefit plan exists, to which plan should I submit claims?
03 Can I cover my spouse and dependent children?
04 What does Non-Evidence Maximum (NEM) refer to?
05 How do I apply for additional coverage over the Non-Evidence Maximum (NEM), assuming I'm eligible to do so?
There may be times when additional information is required from your doctor based on the medical information that you have provided on your health evidence form.
Additional coverage will only become effective once the Insurer approves coverage after reviewing your health evidence. If your application for the additional coverage is declined, your existing coverage will remain unaffected.
06 Do I need to report changes in my personal status?
Yes. You should contact either your Group Plan Administrator or RWAM Group Administration directly to report any changes in your personal status or life circumstances which might affect your coverage, including:
- Marital status (divorce, marriage, separation, common-law)
- Changes in your name or that of your dependent(s)
- Birth of a child, adoption, student coverage, disabled child
Whenever you have a major life change, it is advisable for you to review your beneficiary designation to see if it is up to date and reflects your current wishes. Refer to your Employee Benefits Booklet for more information under the heading 'Changes Affecting Your Coverage'.
07 I'm leaving my employer and will no longer have any group Life, Health and/or Dental insurance. What options are available to me?
If your group Life insurance coverage is being terminated because your employment has terminated or you are no longer eligible for group insurance coverage, you may be entitled to convert your existing group Life coverage to an individual Life insurance policy. To convert group Life coverage to an individual policy, you must apply to the Insurer (via RWAM) within 31 days after the date your group Life coverage terminates. You should contact RWAM's Group Life Insurance Department immediately for information and necessary forms.
With group Health and/or Dental insurance, you may be eligible to convert your coverage to an individual plan. This must be done within 60 days of the applicable termination date. Please contact RWAM's Group Accounting Department for further information.
For Out-of-Province/Out-of-Canada options, please call SecuriGlobe directly at 1-844-370-2065. SecuriGlobe has access to 14 different carriers to obtain the best possible rate for an individual or family, depending on their specific needs. Single and multi-trip annual emergency medical plans are offered, along with trip cancellation, trip interruption, snowbird, sport travel and special risk coverage.
08 Who is eligible for group insurance coverage?
- Be actively working
- Be employed by your company on a permanent basis
- Work the required minimum number of hours per week on a regular basis (as specified in the Employee Benefits Booklet). RWAM does not determine eligibility if an employee is part-time or full-time but on the number of hours worked per week.
- Complete the waiting period (as specified in the Employee Benefits Booklet)
- Belong to a division and class of employees eligible for your plan, and
- Be insured under a provincial government health plan and reside in Canada
09 When is an employee eligible for benefits?
According to your group insurance contract, employees are eligible for coverage as of a specific timeframe chosen by the employer. This is referred to as the waiting period. A waiting period must be completed with continuous employment or can be waived within 31 days of the employee's permanent full-time hire date as a condition of employment. An employee cannot serve a partial waiting period. A waiting period for group insurance coverage is separate from a probationary period for employment purposes.
10 What is the difference between issue date and effective date on my RWAM OneCard?
The issue date that appears on the front of your RWAM OneCard is the date that the card was printed. Please check with your Group Plan Administrator to confirm the date your coverage is effective.
11 What is the difference between 'Refusal' vs. 'Waiving' of benefits?
You may waive Extended Health Care and/or Dental benefits if you are currently covered under your spouse's or common-law spouse's plan. You are still eligible for any other benefits your group plan may have (i.e. Life insurance and Disability insurance, if applicable).
A refusal of all coverage is discouraged, as a certain level of participation of eligible employees must be met. In some cases, you may have the option to refuse all coverage but cannot choose some benefits and refuse others. If you refuse all coverage, you can apply for coverage in the future but health evidence will be required. You should not refuse coverage solely because you are covered for comparable Extended Health Care and/or Dental benefits under your spouse's plan.
12 How are severance/benefit extensions handled?
13 When should I advise RWAM of a change in an employee's insurable earnings or a change in their hours worked?
- The effective date of the change in earnings
- The new earnings rate (excluding any bonuses, overtime pay, dividends, expense allowances or other extra compensation)
- Any increase or decrease in earnings due to a change in hours worked per week, or for any other reason
15 What type of group is eligible for RWAM Online Administration using the Plan Administrator Services website?